- All prices listed in the Catalogue are valid until November 30th of the current year unless otherwise specified.
- Product availability is subject to change without notice. We do our best to ensure accurate and up-to-date listings, but we cannot guarantee the availability of any specific product.
- Product descriptions, specifications, and images in the Catalogue are provided for informational purposes only and may not always reflect the exact characteristics of the product. We recommend verifying product details with our customer service team before making a purchase.
- To place an order from the Catalogue, please use our provided order channels, including our website, phone, or email.
- All orders are subject to acceptance by our company, and we reserve the right to refuse any order for any reason.
- Payment for Catalogue items must be made in full at the time of purchase unless other payment terms have been agreed upon in advance.
Shipping and Delivery:
- Shipping and delivery charges, as well as estimated delivery times, are provided at the time of purchase. These may vary depending on the destination and shipping method selected.
- We are not responsible for delays or damages during transit, but we will assist you in resolving any issues with the carrier to the best of our ability.
- All content within the Catalogue, including text, images, logos, and trademarks, is protected by intellectual property laws and is the property of our company or its respective owners.
Changes to Terms:
- We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the Catalogue.
- For questions or concerns regarding these Terms or any other Catalogue-related inquiries, please contact us using the provided contact information.
Amendment of Pricing, Products, or Descriptions:
- We reserve the right to amend the pricing, product listings, or product descriptions in the Catalogue in the event of errors, supplier shortages, or any other unforeseen circumstances. While we strive for accuracy, errors may occur, and we may need to make corrections or changes to ensure fairness and accuracy in pricing and product information.
- In the event of such changes, we will make reasonable efforts to notify affected customers as soon as possible and provide options for resolution, which may include order cancellation, product substitution, or price adjustment.
Returns and Exchanges Policy (Compliant with ACCC)
· Our returns and exchanges policy are in accordance with the Australian Consumer Law (ACL) and includes guarantees that cannot be excluded under the ACL.
Change of Mind Returns:
· If you have changed your mind about a purchase, we are not obligated to provide a refund or exchange. However, we may, at our discretion, offer a return, exchange, or credit note within a reasonable period, provided that:
· The item is in its original condition, including packaging and labels.
· Proof of purchase is provided.
· The item is not excluded from return or exchange under the ACL.
Faulty, Damaged, or Defective Items:
· If a product is found to be faulty, damaged, or defective due to manufacturing defects or other reasons covered by the ACL, we will offer a full refund, exchange, or repair, as per your choice, within a reasonable timeframe.
· In accordance with the ACL, consumers are entitled to a refund, replacement, or repair for goods that do not meet the consumer guarantees. If a product has a major fault or issue, you are entitled to choose between a refund or exchange. For products with minor faults, we reserve the right to choose between a refund, exchange, or repair.
· Some products may come with a manufacturer's warranty. If a product is covered by a manufacturer's warranty, the terms and conditions of that warranty will apply. Please refer to the manufacturer's warranty information provided with the product.
Proof of Purchase:
· To request a return, exchange, or refund, you must provide proof of purchase, such as a receipt, invoice, or order confirmation.
· The ACL consumer guarantees do not apply to items sold as seconds, clearance items, or products with defects disclosed at the time of purchase.
· Returns and exchanges are also not provided for items damaged due to misuse, neglect, or normal wear and tear.
How to Request a Return or Exchange:
· To initiate a return or exchange, please contact our customer service team using the contact information provided in the Catalogue. We will guide you through the process and provide instructions on how to return the item.
· Refunds will be issued using the same method of payment used for the original purchase.
Rights Under the ACL:
· Your rights under this policy are in addition to the consumer guarantees provided by the ACL.
· For questions or concerns regarding our returns and exchanges policy or to request a return or exchange, please contact us using the provided contact information.
By shopping with us, you acknowledge and agree to abide by this Returns and Exchanges Policy, which complies with the Australian Consumer Law (ACCC). If you have any questions or require further assistance, please do not hesitate to contact our customer service team.